Deliver the file to Brightcove Support in a support request that details the issue you are having.Even without that ability, Wireshark is able to sniff out most packets flowing through a network, no matter the OS, the networking protocol, encryption method or file format.Save the file in the default format on your machine.Now, export the data from Wireshark by clicking the Save Capture File button:.Once you have completed reproducing the problem, click the Stop Capturing Data button in Wireshark:.With data capture running, recreate the problem you are trying to diagnose by loading the player, running the app, or whatever it is.Double-click on the filter you want to start capturing data:.Select a capture filter - the one you want will probably be showing most or at least a good portion of the traffic:.This will help minimize the 'noise' of network transfers that are unrelated to the issue you are trying to diagnose.

Important: before beginning, it would be best to shut down as many applications that access the internet as possible (for example: email clients, IM or social media apps, Dropbox, Evernote, and other cloud-based storage apps). If you are presented with any options, install all available components. If you do not already have Wireshark installed, go to and download the installer that matches your platform.The steps below will walk you through the basic installation and use of Wireshark. This can be very valuable for diagnosing problems with internet applications such as the Brightcove Player or apps that interact with Brightcove through our APIs.Įven if your own knowledge of networks is not deep enough to fully understand the information you obtain from Wireshark, capturing the information can be of great help to Brightcove Support in diagnosing issues, and our Support representatives may ask if it is possible for you to capture network data from Wireshark so that they can better help you. Wireshark is a popular open source application for analyzing network protocols in much greater depth than you can achieve through, for example, the Network portion of browser developer tools. Using Wireshark to Track Network Traffic Introduction

Wireshark tool